Refund policy

Return & Refund Policy

Our Guarantee

We want you to adore your new artisanal piece. Your satisfaction is our priority, and we are committed to ensuring the quality and craftsmanship of every item we send. If for any reason you are not completely satisfied with your purchase, we are here to help.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sales@artisanalemporium.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as our One-of-a-Kind and Collector pieces, as they are singular works of art. Items purchased from The Archive Sale (clearance items) are also final sale. Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@artisanalemporium.com